Frequently Asked Questions
Answers to common questions about MIES products, licensing and payments.
Which MIES product is right for me?
It depends on the market you trade and the platform you use. Compare the products on the Compare page; availability and verified capabilities are listed on each product page.
How do I purchase software using cryptocurrency?
Choose a product and license, add it to your cart and pay on the secure crypto payment page. Crypto checkout opens once pricing and the payment provider are approved.
When will my software download become available?
After your payment is confirmed by the payment provider your license is issued and the download appears in My Account. A redirect alone never releases a download.
How do I activate a software license?
Enter your license key in the MIES application where activation is supported. Renewal is manual: a reminder is emailed before expiry and you buy a new term. Automatic renewal is not offered.
Which operating systems and trading platforms are supported?
Futures Pro runs on 64-bit Windows 10 or 11 and connects to your own NinjaTrader 8. Other products list their platforms once verified.
How can I contact technical support?
Use the Support Center or submit a ticket from your account. Contact details are published on the Contact page.
Does MIES guarantee profits?
No. Trading carries risk and MIES software does not guarantee results.